Nigerians can report Point of Sales agents who are selling new naira notes or who are charging more than N200 for withdrawals of up to N10,000 by calling the emergency telephone numbers that the central bank of Nigeria has made available.
This information was provided to journalists during a briefing on Tuesday in Yenagoa, the capital of Bayelsa State, by Mr. Joseph Omayuku, Director of the CBN Governor's Department.
Omayuku advised the public to report errant PoS agents by contacting the CBN contact center at 07002255226; Telephone Ext: 711025 - 7; contactcbn@cbn . gov . ng; and its social media handles. She also warned syndicates engaging in illegal practices to stop immediately.
Many Nigerians are refusing to accept the old notes as legal tender due to the severe shortage of the new naira notes, and some state governors have decided to sue the federal government for the difficulties their states are facing.
Despite the difficulties with the redesign policy, complaints of glitches in banks' online payment platforms that result in unsuccessful transactions continue to be made.
According to observers, the problems arise because digital platforms are not robust enough to handle the recent surge in electronic transactions as people turn to online payments as a result of the lack of cash.
Online payment difficulties are cited as a reason for rejection.
Although it is "not as bad as to warrant rejection of transfer payments," the CBN official disputed the analogy.
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